The Big Screen Store

I was relocating and needed to buy two new big screen TVs. I told my best friend I was going to go to Best Buy. He pushed me to instead go to Big Screen because going there meant I would deal with a professional, who only does one thing, and that is sell big screen TVs. I was so impressed with Jason. He was extremely knowledgeable, professional, and friendly. He helped me picked out the right TVs. And the delivery team was awesome. I love my new TVs. It was an effortless process getting everything done.

When I walked in the store… never did I think I was going to get the customer service I received. First greeted by Mike and he was absolutely amazing. Went through the details was very knowledgeable and made me feel at home! Came in the next day and dealt with Barry who was just as amazing! Made sure I was getting helped out and fixed a few issues for me and talked about life for a little. If you need a TV, couch, sound system or anything else. THESE ARE THE GUYS TO GO TO! Ask for BARRY OR MIKE! They are the BEST!

The Big Screen Store is a very good place to buy a large screen television. The sales service staff (Barry) is excellent, patient, and explains the various choices. The prices are competitive. Delivery and set up went well. The only shortcoming is that the setup was done so fast (the delivery truck got to our home on Saturday at 5:00 pm and had 4 more deliveries to make that evening) that we had to spend more time than we should have to learn the various settings for, and features on, the television and the soundbar that we purchsed. There is no single video available that provides the needed guidance for all the features on Samsung smart tvs and the e-Manual available online is not well-written. My suggestion is the The Big Screen Store should create it's own videos for customers to help us learn and take advantage of all the features available in the televisions and soundbars that they sell.

I have purchased all my TV's at the Big Screen Store. This last one, I put a little more thought into it by doing a little research- asking a lot of questions, and found myself right back at this store. Mike Lowery, (not the movie icon) was super helpful in answering questions. A lot of questions. He sat down with me and we looked at several TV's and finally settled on what I could afford and there was no upsell pressure. TV arrived yesterday and here we are.

After having no one offer to help me at Best Buy down the street, I hopped in the car and drove over to The Big Screen store. I was immediately greeted by a friendly gentleman named Michael who took the time to listen to what I was looking for and explained the different technologies and price range. It was a great shopping experience and I left with a purchase I’m extremely pleased about.